Effective Date: 01-07-2024
At Projectsity, we are committed to delivering high-quality website design, app development, graphic design, and digital services. Our refund policy is designed to ensure fairness while protecting our team's efforts and resources.
General Refund Policy
- Refunds are available for website design, app development, and graphic design but are subject to client satisfaction at each milestone.
- No refunds are offered for hosting, SEO, and marketing plans due to their subscription-based and third-party-dependent nature.
- This ensures that refunds are provided fairly, while protecting the business from unjustified refund requests.
Eligibility for Refunds
Website Design, App Development & Graphic Design
- Refunds depend on milestone completion and the client’s satisfaction at each stage.
- Clients must formally request a refund within 7 days of milestone delivery if they are unsatisfied.
- Refund requests are not applicable in the following cases:
(1)The milestone was already approved and work has progressed.
(2)The project is 50% or more completed, making a refund impractical.
(3)The refund request is due to a change of preference, not an actual failure to meet project requirements.
Hosting, SEO & Marketing Services
- These services require continuous work and external costs, making them non-refundable.
- Hosting, SEO, and marketing plans are billed in advance, and once the service period starts, no refunds will be provided.
- Clients can cancel future renewals, but no refunds will be given for the current billing period.
- Since SEO and marketing results vary, Projectsity does not guarantee specific outcomes, and refund requests based on expectations will not be honored.
Chargeback & Dispute Policy
- Clients agree not to initiate chargebacks or disputes once a service is delivered as per the agreement.
- If a chargeback is filed, Projectsity will respond with documentation proving work completion.
- Unjustified chargebacks will be treated as a breach of contract, and legal action may be taken.
- If a refund is approved after reviewing the case, it will be processed via the original payment method within 14 business days.
- This policy protects against bad-faith disputes while allowing legitimate refund requests to be handled appropriately.
Cancellation Policy
Cancellation Before Work Begins (Full Refund)
- If a client cancels a project before work starts, they are entitled to a full refund, except for any non-refundable deposits.
- This allows clients to change their mind early without financial loss.
Cancellation After Work Has Started (Partial Refunds May Apply)
- If a project is less than 50% completed, a partial refund may be issued, deducting the cost of work already done.
- If 50% or more of the project is completed, no refund will be issued, as substantial time and effort have been invested.
- This policy ensures fairness and prevents losses on both sides.
Cancellation of Hosting, SEO & Marketing Plans (No Refund)
- Hosting, SEO, and marketing services are non-refundable once activated.
- Clients may cancel before their next renewal date to avoid future charges.
- Since these services involve ongoing commitments, refunds are not possible for the current billing cycle.
Requesting a Cancellation
- Clients must submit a written cancellation request via email, specifying.
- The reason for cancellation.
- The specific service or project they want to cancel.
- This ensures a clear record of the request and prevents miscommunication.
Processing Timeline for Cancellations & Refunds
- If a refund is approved, it will be processed within 14 business days.
- If there are any outstanding payments, they must be settled before the cancellation is finalized.
- This ensures a smooth transition for both parties.
Modification of Refund Policy
- Any changes will be posted on the website, and clients will be notified if they are affected.
- This ensures transparency and flexibility in business operations.
Contact Information
For refund and cancellation requests, clients can reach out to: